Policy - Limited Lifetime Warranty & Repairs
Limited Lifetime Warranty
We take great pride in the quality and durability of our goods which is why we offer a Limited Lifetime Warranty for every qualifying Odin Leather Goods leather item or bag purchased from our retail or online stores or stockist. Proof of purchase is required in order to receive a qualifying warranty repair.
We stand by the design, quality and craftsmanship of our goods which is why we are happy to cover issues due to a manufacturer defect incurred during the lifetime of your items. The Limited Lifetime Warranty is applicable to the lifetime of our bags and leather goods for up to 4 years, and covers defective seam stitching, faulty zippers, hardware defects and fabric or material defects. We will always attempt to repair your item with original or similar materials, however in some cases we may need to use new materials or material colors for your repair. We will always discuss these options with you prior to making the repair.
Please note that we are unable to offer leather restoration. You can reference our leather care information page of the website.
Every item is subject to review by our team. All repairs require proof of purchase. Some repairs that are not due to a manufacturer’s defect may require a reasonable fee. Final Sale, Clearance and Sample Sale items are not covered by our warranty.
If you would like to submit your item for repair, please contact firstname.lastname@example.org with your proof of purchase and a decent photo of the item where the repair is needed.